Trusted HVAC Services in Chatsworth, CA – Comfort You Can Afford!

Need Trusted and Affordable HVAC Services in Chatsworth, CA? Look no further than Affordable Heating and Air—your local experts for top-tier heating, cooling, plumbing, and indoor air quality solutions. With years of experience serving Chatsworth and the entire LA County, we deliver customized services designed specifically for our region.


What sets us apart? We deliver unmatched customer service, eco-conscious solutions, and honest, dependable service every time.

Whether it’s a routine maintenance check or an urgent repair, we’re committed to keeping your home comfortable without breaking the bank.
Your comfort is our priority—call us today!

Top-Rated HVAC Company Chatsworth, CA

Why Chatsworth’s Climate Demands Specialized HVAC Services?

Chatsworth, CA, has diverse climates, which can make it challenging for heating, ventilation, and air conditioning systems to work properly. Your heating and cooling system must work well all year round, whether it’s hot and dry in the summer or cool and damp in the winter.

That’s how our HVAC services deal with these unique climate problems:

Extreme Temperature Fluctuations

Chatsworth weather can change quickly from cool in the morning to hot in the afternoon. These changes can put a strain on your HVAC system, making heating and cooling perform more than they should.

Dry Conditions and Low Humidity

Chatsworth’s dry climate affects heating, ventilation, and air conditioning system performance and indoor air quality.

Dust and Allergens

Dusty air can clog filters and pipes, reducing air quality and making the system less efficient.

Why This Matters for Chatsworth Residents?

Chatsworth’s unique climate presents specific challenges for HVAC systems. Your system needs specialized care to perform efficiently with hot, dry summers and mild winters.

Local Impact: Advanced HVAC control strategies can reduce energy consumption by more than 60% in homes in the Los Angeles area compared to standard systems. For Chatsworth homeowners, this translates to significant savings while maintaining comfort in our distinctive climate

Chatsworth's Common HVAC Issues, Solutions and Benefits

IssueSolutionBenefits/Outcomes
Inconsistent indoor temperatures due to Chatsworth's climateInstallation of energy-efficient HVAC systems and proper insulationImproved comfort with consistent indoor temperatures and reduced energy bills
Frequent dust and allergen buildupAdvanced air filtration systems and regular air quality testingCleaner indoor air, reduced allergens, and extended HVAC system life
Unexpected HVAC system breakdowns24/7 emergency repair services and preventive maintenance plansMinimized downtime, extended equipment lifespan, and fewer emergency repairs
High energy costs from poor insulationUpgrading or installing new insulationLower energy consumption and increased energy efficiency
Leaky pipes or plumbing issues affecting HVAC performanceProfessional plumbing services alongside HVAC solutionsEfficient home operation and avoidance of water damage or system failures

Common HVAC Myths—And The Facts That Matter

Affordable Heating and Air is committed to providing cost-effective solutions to Chatsworth’s unique climate challenges. This ensures HVAC system efficiency year-round. We handle everything from heating solutions to enhancing indoor air quality, all at affordable rates.

Myth 1: The Larger HVAC Systems Are Always Better

Fact: An oversized HVAC system does not cool or heat your home faster or more efficiently. Instead, it can cause short cycling—turning on and off too often—which wastes energy and wears out parts faster.

Best Practice: Proper size is crucial. Our technicians use advanced load calculations to pick the right system for your space and climate.

Myth 2: Closing the vents of unoccupied rooms saves energy.

Fact: Closing vents can raise energy bills and damage your system. Modern HVAC systems feature balanced airflow. Blocked vents increase duct pressure, which can cause leaks and make your system work harder.

Best Practice: Keep vents open for even airflow. For more control, consider a zoning system.

Myth 3: There is no need for maintenance unless something breaks.

Fact: Skipping maintenance leads to more breakdowns and higher bills. Regular checkups extend your system’s life and keep it running efficiently.

Industry Data: The average HVAC system lasts 15–20 years with routine maintenance, but neglect cuts it in half.

Myth 4: Setting the thermostat lower or higher makes the system work faster

Fact: HVAC systems run at one speed. Setting the thermostat far from your target temperature only makes your system run longer, not faster, wasting energy.

Best Practice: Set your thermostat to your preferred temperature and let your system do its job efficiently.

Complete HVAC Solutions for Chatsworth Homes & Businesses

1. Precision Installation Services

We specialize in right-sized, energy-efficient systems that keep your space comfortable year-round. Our expert installers:

✔ Work with minimal disruption to your daily routine

✔ Optimize every system for peak performance

✔ Include 10-year labor warranties on all installations

2. Reliable Heating Solutions

Even mild Chatsworth winters demand dependable warmth. We provide:

High-efficiency Furnaces (Up to 98% AFUE)

Ductless Heat Pumps (Perfect for older homes)

Smart Thermostat Integration (Save 20%+ on bills)

3. 24/7 Emergency Repairs

HVAC emergencies don’t wait for business hours. Count on us for:

  • 1-hour response times (avg.)
  • Permanent fixes – no temporary patches

Transparent pricing – no surprise fees

4. Clean Air Specialists

Combat Chatsworth’s dust and allergens with:

HEPA Filtration Systems (Traps 99.97% of particles)

Whole-Home Air Purifiers

Duct Cleaning Services (Removes 5+ lbs of dust from average systems)

5. Preventive Maintenance Plans

Our Seasonal Tune-Ups help:

Can lower energy bills by up to 30% and reduce annual maintenance costs by 25%.

Prevent up to 95% of emergency breakdowns.

Maintain manufacturer warranties.

Extend system life by 5-10 years.

6. Smart Insulation Solutions for Chatsworth Homes

Keep your home comfortable year-round while cutting energy costs with our expert insulation services:

✔ Stay Consistent – Beat 100°F summers and chilly winters

✔ Save 30% – Reduce HVAC use with superior thermal barriers

✔ Protect Your Investment – Less strain means longer system life

✔ Climate-Tailored – Specialized solutions for:

→ Scorching summers

→ Winter cold snaps

→ Santa Ana winds

From Chatsworth to West Hollywood: Complete HVAC Coverage

Our expert HVAC technicians provide fast, affordable service across Los Angeles County, including:

Why Choose Affordable Heating and Air for Quality HVAC Solutions?

Affordable Heating and Air is Chatsworth’s top-rated HVAC company and your trusted local expert, keeping homes and businesses comfortable all year. Here’s what sets us apart:

  • Local Expertise: We know Chatsworth’s climate and tailor our solutions to handle hot summers, sudden temperature changes, and dust. It ensures your system runs efficiently every season.
  • Licensed and Insured: As a C-20 licensed, bonded, and insured contractor, you can count on our professionalism and compliance with California standards.
  • Top Ratings: We’re proud of our A+ BBB rating and consistent 5-star reviews on platforms like Google, Yelp, HomeAdvisor, and an A+ rating from the Better Business Bureau. Customers value fair prices, quality work, and clear communication.
  • Fast, Reliable Service: We respond quickly, often within hours, to service calls and emergencies, minimizing downtime and stress.
  • Skilled, Friendly Technicians: Our team is highly trained and experienced with all major HVAC brands and treats
    your home respectfully. We always respond to questions and let you know your options.
  • Transparent Pricing: You’ll get upfront estimates with no hidden fees, so you can make informed decisions that fit your budget.
  • Woman-Owned, Community-Focused: As a woman-owned business, we’re committed to building lasting relationships in Chatsworth and supporting our community.
  • Complete HVAC Solutions: We handle all your HVAC needs under one roof, from skilled AC repairs and professional installations to dependable heating solutions and detailed AC tune-ups. We’re here to help if it’s time for a furnace replacement. Additionally, we provide premium insulation services and HVAC duct cleaning to enhance your comfort, air quality, and energy efficiency.
  • Eco-Friendly Practices: We use energy-efficient products and sustainable methods to save on bills and reduce environmental impact.

Local HVAC Services Case Studies

Chatsworth Residential Property

We recently serviced a Chatsworth home struggling with uneven temperatures and high utility bills. After installing a high-efficiency HVAC system and performing a comprehensive duct cleaning, the homeowner reported a significant improvement in comfort and energy savings.

Chatsworth Commercial Facility

A local business struggled with the indoor air quality and the systems efficiency. Our team installed advanced air filtration and replaced the air conditioning and ventilation system. It improved air quality and reduced downtime, making the entire operation more productive.

Our HVAC Experts' Tips for Chatsworth Residents

  1. Schedule regular maintenance: An HVAC system’s lifespan can be extended through regular maintenance and prevent unexpected breakdowns.
  2. Consider Upgrading: If your system is more than 10 years old, getting a better model can make it more efficient and save you money on energy costs.
  3. Monitor Air Quality: To maintain a healthy indoor environment, invest in air quality monitors and filtration systems.

Our HVAC Experts Answer All Your Top Questions.

Q: How often should I service my HVAC system in Chatsworth?

Ideally, you should service your HVAC system twice a year before peak heating and cooling season.

Q: What are some signs my heating and cooling system needs fixing?

Noises, inconsistent temperatures, high energy bills, and poor air quality can be signs of a problem.

Q: How can I lower my energy bills?

Upgrade to a high-efficiency system, use smart thermostats, and schedule regular maintenance.

Q: What are the benefits of upgrading to an energy-efficient HVAC system?

Energy-efficient systems reduce energy consumption, lower utility bills, and provide consistent comfort while minimizing environmental impact.

Q: What are the benefits of a programmable thermostat?

A programmable thermostat lets you set temperature plans, which makes the home more comfortable and uses less energy.

Trust Affordable Heating and Air for Expert HVAC Service in Chatsworth

Affordable Air LA provides Chatsworth residents with superior HVAC solutions based on industry expertise and local knowledge. To ensure your system runs efficiently, we stay up-to-date with the latest technology and best practices.

We are committed to helping Chatsworth homeowners achieve optimal comfort while minimizing energy costs. Our maintenance plans, emergency services, and installation options are designed for Los Angeles County homes’ unique needs.

Contact us today at (818) 722-1332 to schedule a consultation or service appointment. Experience the difference expert HVAC care makes to your home’s comfort and energy bills.

Rated 4.9 out of 5 stars based on 236 customer reviews

Customers say: # Customer Sentiment Analysis The reviews reflect an overwhelmingly positive sentiment toward the HVAC service provider. Customers consistently praise the technicians for their knowledge, professionalism, and honesty. There is strong appreciation for the clear communication provided, with many customers highlighting how technicians took time to thoroughly explain issues and solutions. Promptness and reliability are frequently mentioned positive attributes, with customers valuing the company's responsiveness, especially in urgent situations. The service is repeatedly described as friendly and courteous, creating a comfortable experience for customers. Many reviews express gratitude for the technicians' work ethic and thoroughness in completing repairs and installations. Customers also appreciate the company's integrity, noting they don't take advantage of customers' lack of technical knowledge. The overall tone is decidedly positive, with customers expressing confidence in the company's expertise and indicating they would recommend the service to others based on their satisfactory experiences.

Job Locations and Reviews

Upon inspection of the 2004 Rheem Furnace, I found the blower wheel heavily soiled, the blower motor leaking oil, and the capacitor weak. These issues cause inconsistent airflow and difficulty maintaining the set temperature. I recommended cleaning the blower wheel, replacing the blower motor and capacitor, and upgrading the thermostat for better control. Despite the furnace's age, repairs can improve performance, though replacement may be necessary in the future.
Upon inspection of the 2004 Rheem Furnace, I found the blower wheel heavily soiled, the blower motor leaking oil, and the capacitor weak. These issues cause inconsistent airflow and difficulty maintaining the set temperature. I recommended cleaning the blower wheel, replacing the blower motor and capacitor, and upgrading the thermostat for better control. Despite the furnace's age, repairs can improve performance, though replacement may be necessary in the future.
Jeremy R.
Jeremy R. Checked in
Upon inspection of the 2004 Rheem Furnace, I found the blower wheel heavily soiled, the blower motor leaking oil, and the capacitor weak. These issues cause inconsistent airflow and difficulty maintaining the set temperature. I recommended cleaning the blower wheel, replacing the blower motor and capacitor, and upgrading the thermostat for better control. Despite the furnace's age, repairs can improve performance, though replacement may be necessary in the future.
Los Angeles, CA 90035
two in the gas line separate from the furnace and one in the second furnace's gas valve orifice. I carefully addressed each leak, ensuring the system was safe. After repairs, I tested the system to confirm the blower motor functioned correctly and no further leaks were present. The job was completed successfully, ensuring the system's safety and proper operation.
two in the gas line separate from the furnace and one in the second furnace's gas valve orifice. I carefully addressed each leak, ensuring the system was safe. After repairs, I tested the system to confirm the blower motor functioned correctly and no further leaks were present. The job was completed successfully, ensuring the system's safety and proper operation.
Edward M.
Edward M. Checked in
two in the gas line separate from the furnace and one in the second furnace's gas valve orifice. I carefully addressed each leak, ensuring the system was safe. After repairs, I tested the system to confirm the blower motor functioned correctly and no further leaks were present. The job was completed successfully, ensuring the system's safety and proper operation.
Los Angeles, CA 90027
Review
Was supposed to replace both filters in-line filter filters only replace one and still haven’t seen them come back with the other one. I guess I’ll have to bite myself.
James - Los Angeles, CA 91307
Upon arrival, I found the indoor fan was running, but the system wasn't heating or cooling. The outdoor unit's breaker was off, not tripped, so I reset it, restoring normal operation. I replaced the 20×20×1 air filter during the visit. Further inspection revealed a loud buzzing from the contactor, suggesting a weak coil. The defrost control board showed visible overheating and burn marks, indicating electrical stress. The system is currently operational, but the weakened contactor and overheated defrost board could cause future issues. I recommend replacing both the contactor and the defrost control board.
Upon arrival, I found the indoor fan was running, but the system wasn't heating or cooling. The outdoor unit's breaker was off, not tripped, so I reset it, restoring normal operation. I replaced the 20×20×1 air filter during the visit. Further inspection revealed a loud buzzing from the contactor, suggesting a weak coil. The defrost control board showed visible overheating and burn marks, indicating electrical stress. The system is currently operational, but the weakened contactor and overheated defrost board could cause future issues. I recommend replacing both the contactor and the defrost control board.
Jeremy R.
Jeremy R. Checked in
Upon arrival, I found the indoor fan was running, but the system wasn't heating or cooling. The outdoor unit's breaker was off, not tripped, so I reset it, restoring normal operation. I replaced the 20×20×1 air filter during the visit. Further inspection revealed a loud buzzing from the contactor, suggesting a weak coil. The defrost control board showed visible overheating and burn marks, indicating electrical stress. The system is currently operational, but the weakened contactor and overheated defrost board could cause future issues. I recommend replacing both the contactor and the defrost control board.
Los Angeles, CA 91423
Edward M.
Edward M. Checked in
We successfully replaced a damaged zoning board and an electronic damper motor. The old zoning board was removed, and a new Honeywell zoning board was installed. The faulty electronic damper motor was also replaced with a new one. We ensured all necessary low voltage wiring was run. Our work is covered by a 30-day labor warranty and a 5-year parts warranty. Payment is accepted in cash or check, with a 50% deposit required upfront and the balance due upon completion.
Los Angeles, CA 90064
Upon inspection, the 1990 Trane gas furnace exhibited severe issues due to water intrusion from a burst water heater. The electrical components and control board showed clear signs of water damage. The blower fan operated continuously, while the inducer motor failed to energize during a heat call. Motor bearings sounded rough and noisy, indicating further damage. Given the furnace's age and the extent of water damage, full system replacement is recommended for reliability. If a short-term repair is preferred, the inducer motor, blower motor, and control board would need replacement. However, this repair is not guaranteed due to the system's age and potential unseen internal corrosion.
Upon inspection, the 1990 Trane gas furnace exhibited severe issues due to water intrusion from a burst water heater. The electrical components and control board showed clear signs of water damage. The blower fan operated continuously, while the inducer motor failed to energize during a heat call. Motor bearings sounded rough and noisy, indicating further damage. Given the furnace's age and the extent of water damage, full system replacement is recommended for reliability. If a short-term repair is preferred, the inducer motor, blower motor, and control board would need replacement. However, this repair is not guaranteed due to the system's age and potential unseen internal corrosion.
Jeremy R.
Jeremy R. Checked in
Upon inspection, the 1990 Trane gas furnace exhibited severe issues due to water intrusion from a burst water heater. The electrical components and control board showed clear signs of water damage. The blower fan operated continuously, while the inducer motor failed to energize during a heat call. Motor bearings sounded rough and noisy, indicating further damage. Given the furnace's age and the extent of water damage, full system replacement is recommended for reliability. If a short-term repair is preferred, the inducer motor, blower motor, and control board would need replacement. However, this repair is not guaranteed due to the system's age and potential unseen internal corrosion.
Los Angeles, CA 91335
I conducted a thorough maintenance and safety inspection on both the upstairs and downstairs furnace systems. The upstairs system operated normally with proper cycling and heating. The downstairs system also functioned correctly but had a weak blower capacitor. Both blower wheels required cleaning. All filters were recently changed and in good condition. Recommendations include a full cleaning for the upstairs furnace and replacing the blower capacitor for the downstairs furnace. Additionally, rerouting the condensate drain line is advised to prevent moisture issues.
I conducted a thorough maintenance and safety inspection on both the upstairs and downstairs furnace systems. The upstairs system operated normally with proper cycling and heating. The downstairs system also functioned correctly but had a weak blower capacitor. Both blower wheels required cleaning. All filters were recently changed and in good condition. Recommendations include a full cleaning for the upstairs furnace and replacing the blower capacitor for the downstairs furnace. Additionally, rerouting the condensate drain line is advised to prevent moisture issues.
Jeremy R.
Jeremy R. Checked in
I conducted a thorough maintenance and safety inspection on both the upstairs and downstairs furnace systems. The upstairs system operated normally with proper cycling and heating. The downstairs system also functioned correctly but had a weak blower capacitor. Both blower wheels required cleaning. All filters were recently changed and in good condition. Recommendations include a full cleaning for the upstairs furnace and replacing the blower capacitor for the downstairs furnace. Additionally, rerouting the condensate drain line is advised to prevent moisture issues.
Los Angeles, CA 90064
Recently, I completed a comprehensive maintenance service that involved a thorough inspection and upkeep of various home systems. I began by examining the HVAC system, ensuring it was running efficiently and scheduling any necessary repairs. Next, I inspected the plumbing, checking for leaks and ensuring all fixtures were in proper working order. Additionally, I performed electrical checks, verifying that all outlets and switches were functional and safe. I also addressed minor repairs around the property, such as fixing loose tiles and repainting as needed. Throughout the process, I ensured that all work was completed to the highest standards, providing peace of mind to the client. I will send detailed estimates for the services provided.
Recently, I completed a comprehensive maintenance service that involved a thorough inspection and upkeep of various home systems. I began by examining the HVAC system, ensuring it was running efficiently and scheduling any necessary repairs. Next, I inspected the plumbing, checking for leaks and ensuring all fixtures were in proper working order. Additionally, I performed electrical checks, verifying that all outlets and switches were functional and safe. I also addressed minor repairs around the property, such as fixing loose tiles and repainting as needed. Throughout the process, I ensured that all work was completed to the highest standards, providing peace of mind to the client. I will send detailed estimates for the services provided.
Juan G.
Juan G. Checked in
Recently, I completed a comprehensive maintenance service that involved a thorough inspection and upkeep of various home systems. I began by examining the HVAC system, ensuring it was running efficiently and scheduling any necessary repairs. Next, I inspected the plumbing, checking for leaks and ensuring all fixtures were in proper working order. Additionally, I performed electrical checks, verifying that all outlets and switches were functional and safe. I also addressed minor repairs around the property, such as fixing loose tiles and repainting as needed. Throughout the process, I ensured that all work was completed to the highest standards, providing peace of mind to the client. I will send detailed estimates for the services provided.
Los Angeles, CA 91605
Los Angeles, CA - We successfully completed the replacement of the old inducer motor and pressure switch. The old components were carefully removed, and new inducer motor and pressure switch were installed. Our team ensured that all new parts were correctly fitted and functioning as intended. We offer warranties on newly installed parts, including a 30-day labor warranty and a 1-year parts warranty. Payment is accepted in cash or check, with a 50% deposit required upfront and the remaining 50% due upon completion of the job.
Edward M.
Edward M. Checked in
We successfully completed the replacement of the old inducer motor and pressure switch. The old components were carefully removed, and new inducer motor and pressure switch were installed. Our team ensured that all new parts were correctly fitted and functioning as intended. We offer warranties on newly installed parts, including a 30-day labor warranty and a 1-year parts warranty. Payment is accepted in cash or check, with a 50% deposit required upfront and the remaining 50% due upon completion of the job.
Los Angeles, CA 90043
I successfully completed a service task involving a warranty claim. Upon inspection, it was determined that the pressure transducer was malfunctioning. I proceeded to replace the faulty pressure transducer with a new one, ensuring compatibility and proper installation. The new transducer was calibrated to meet the system's specifications, restoring optimal performance. Throughout the process, I adhered to safety protocols and ensured that all work was completed efficiently and effectively. The system is now functioning correctly, and the customer is satisfied with the resolution.
I successfully completed a service task involving a warranty claim. Upon inspection, it was determined that the pressure transducer was malfunctioning. I proceeded to replace the faulty pressure transducer with a new one, ensuring compatibility and proper installation. The new transducer was calibrated to meet the system's specifications, restoring optimal performance. Throughout the process, I adhered to safety protocols and ensured that all work was completed efficiently and effectively. The system is now functioning correctly, and the customer is satisfied with the resolution.
Juan G.
Juan G. Checked in
I successfully completed a service task involving a warranty claim. Upon inspection, it was determined that the pressure transducer was malfunctioning. I proceeded to replace the faulty pressure transducer with a new one, ensuring compatibility and proper installation. The new transducer was calibrated to meet the system's specifications, restoring optimal performance. Throughout the process, I adhered to safety protocols and ensured that all work was completed efficiently and effectively. The system is now functioning correctly, and the customer is satisfied with the resolution.
Los Angeles, CA 91406
We received a service request for a comprehensive home maintenance assessment. Upon arrival, we conducted a thorough inspection of the property, identifying several areas requiring attention. This included repairing a leaky faucet in the kitchen, replacing a faulty light fixture in the living room, and addressing a minor electrical issue in the basement. Additionally, we performed a safety check on the heating system to ensure it was operating efficiently. The team worked diligently to complete all tasks, leaving the property in excellent condition.
We received a service request for a comprehensive home maintenance assessment. Upon arrival, we conducted a thorough inspection of the property, identifying several areas requiring attention. This included repairing a leaky faucet in the kitchen, replacing a faulty light fixture in the living room, and addressing a minor electrical issue in the basement. Additionally, we performed a safety check on the heating system to ensure it was operating efficiently. The team worked diligently to complete all tasks, leaving the property in excellent condition.
Alon b.
Alon b. Checked in
We received a service request for a comprehensive home maintenance assessment. Upon arrival, we conducted a thorough inspection of the property, identifying several areas requiring attention. This included repairing a leaky faucet in the kitchen, replacing a faulty light fixture in the living room, and addressing a minor electrical issue in the basement. Additionally, we performed a safety check on the heating system to ensure it was operating efficiently. The team worked diligently to complete all tasks, leaving the property in excellent condition.
Los Angeles, CA 91306
Review
This is the first time I found this company, They are really nice and the technicians came to my house and explained the work. Appointment mad for next day, the new technician MARK came on time and worked around 6 hours . He did the perfect job. I love this company and all people.
Nosratollah - Los Angeles, CA 91311
Review
I needed my heater fixed as soon as possible, i called at 5pm and they had a service technician come that night. Sarah who I spoke with on the phone was quick to respond, helpful, and friendly. Their technician Jeremy was no different, gave me a full run down of what the issue was and had it fixed the same night. Would absolutely recommend to anyone needing HVAC or heating services!
Chris - Los Angeles, CA 91326
Review
Really nice guy. Serves your company well
Jim - Los Angeles, CA 90068
Review
Great work
Xavier - Los Angeles, CA 90025
Review
Juan Gongora quickly discovered the problems with our heating system and solved them!
Bryan - Los Angeles, CA 91344
Review
Joshua is an awesome technician. Concise and honest
Garry - Los Angeles, CA 90035
Review
I hired you guys to fix my issues because my old HVAC maintenance people left me without heat for 2 weeks! They had 3 different reps come out and could not fix things! I got your company name from a friend who swore by you! I was VERY CLEAR when I contacted you guys last week that I had this issue, that I need someone ASAP and that I was leaving town for the holidays (this past Monday) and needed everything sorted before I left. I was told it was not an issue. You were supposed to be my heroes! The first guy who came was very nice and he seemed to know a lot and told me what was wrong. He got parts ordered and I was then told someone would be at my house Monday (again I would be gone) so I called and said not I need someone that Friday night or Saturday morning. They arranged Saturday 12-2 for me and I thought... WOW these guys are amazing..... Low an behold Saturday comes and your tech was horrible! It was NOT the same guy who came the first time. This guy seemed like he could care less. He did his job and was dismissive and even took personal calls while on the job and spoke Spanish to these people on phone. At first I thought it was the head office BUT my husband is Mexican and listed to the whole discussion. Something about money being owed ETC .. again personal call. I asked twice if I could ask him a couple questions and he dismissed me the first time. Then saw that I was agitated and told the person on the line he had a client and had to hang up. As he was about to hang up the person on the other end of the line asked him something else. When he FINALLY hung up I was able to ask him if he knew anything about the NEXT thermostats and he said no and that'd have to play around with it. I told him I knew a little and even said I had a NEW nEST thermostat sent to me as it was under Warrenty. He told me to plug in the new face and it would work. It did not. I told him I resent the circuit breaker and he had no clue. I then asked if he would help me figure out what was wrong with the test as we waited for it to charge (he thought that was the issue) but he said he was hungry and needed to eat lunch. I told him he was free to leave as long as he came back. He said he would bit then complained about how everything in my area was junk food and he wanted real food. He left, took his ladder and said he'd be back... 2 hours later he never came back and texted me that was agent to get a call from someone on Monday (WOW agin I will not be home Monday) so that Saturday O called your offices 4 times. The first 2 times I got (Kenneth) I think who said a supervisor would call me. I did not get a call. Second time he said call me back in 30 minutes. Then we PROMISED me someone would call me form the office the call NEVER came. So I was lied to, the company did not listen to me and note the account that I was leaving town and this was urgent and you left me with NO HEAT during these cold time. Heroes? NOT!!!! This is total BS and I am extremely pissed off! I just got off phone with Gene the GM and Saturday JAN 3 I have someone coming to my house to fix things, lets hope you do!
Derek - Los Angeles, CA 91331
Review
Polite, knowledgeable, and quick
Brian - Los Angeles, CA 91326
Review
Jeremy was very nice and informative on the issue. He was able to quickly diagnose the problem and fix the issue.
I - Rang - Los Angeles, CA 91331

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